Frequently Asked Questions
Everything you need to know about your jewelry experience.
How should I care for my gorjana jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch or a lined jewelry box when not in use.
What is your return policy?
We offer free returns and exchanges within 30 days of purchase for all unworn jewelry in its original packaging. Please note that personalized or engraved items are final sale.
When will my order ship?
Orders typically process within 1-2 business days. Once shipped, standard delivery takes 3-5 business days, and you will receive a tracking number via email.
Do you offer a warranty on your products?
Yes, we stand behind our quality. We offer a one-year warranty that covers any manufacturing defects from the date of purchase.
Can I get my jewelry engraved?
We offer complimentary engraving on select styles. Look for the 'Engravable' tag on product pages to personalize your favorite pieces.
Does gorjana ship internationally?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.